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Terms of Service

Last updated: April 14, 2026. Please read these terms carefully before using Aff Zero.

1. Agreement to Terms

These Terms of Service ("Terms") are a binding agreement between you and Excelia Ads Pte. Ltd. ("Company," "we," "our," or "us"), a company registered in Singapore. By accessing or using Aff Zero (the "Service"), you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree, do not use the Service.

2. Description of Service

Aff Zero is a software-as-a-service platform that automates affiliate marketing workflows. The Service includes tools to connect third-party APIs (e.g., affiliate networks, tracking platforms), create automations, manage email and invoice templates, and optionally integrate with Google services (Drive file-level access and/or Gmail), and related features. Google integrations are not required to use the core platform. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.

3. Account Registration and Security

You must create an account to use the Service. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access. We are not liable for any loss or damage arising from your failure to protect your account.

4. Fees and Payment

Certain features of the Service may require payment. You agree to pay all fees associated with your selected plan in accordance with the pricing and billing terms presented at signup or in the app. Fees are generally billed in advance (e.g., monthly or annually) and are non-refundable except as required by law or as explicitly stated in our refund policy. We may change our fees upon reasonable notice. Continued use of paid features after a fee change constitutes acceptance of the new fees. You are responsible for any applicable taxes.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must comply with all applicable laws, regulations, and third-party terms (including those of affiliate networks, Google, and other platforms you connect). You are solely responsible for the content, automations, and communications you create or send through the Service.

6. Automations and User Responsibility

The Service allows users to configure automated workflows ("Automations") that may send communications, generate documents, interact with third-party APIs, or perform other actions without manual intervention. You are solely responsible for reviewing, configuring, and monitoring any Automations you create.

We do not review, approve, or control the content or recipients of communications generated through Automations. You are responsible for ensuring that any emails, documents, or other outputs generated through the Service comply with all applicable laws and regulations, including anti-spam, marketing, consumer protection, and data protection laws.

We are not responsible for errors, unintended communications, incorrect data outputs, or other consequences resulting from Automations configured by you.

Users are encouraged to review outputs and test automations before enabling production workflows.

7. Automated Actions and Outputs

The Service allows users to configure automated workflows ("Automations") that may perform actions such as sending emails, generating documents, retrieving data from third-party services, or interacting with external APIs.

These actions are executed automatically based on rules, schedules, and configurations defined by the user. You acknowledge that automated processes may produce unintended, incorrect, or unexpected results.

You are solely responsible for configuring, reviewing, testing, and monitoring any Automations you create.

We do not review or approve Automations created by users and are not responsible for any content, communications, data outputs, or actions generated through the Service as a result of user-configured Automations.

The Company shall not be liable for any damages, losses, or claims arising from automated actions executed based on user instructions or configurations.

The Service may execute tasks using data provided by the user or retrieved from third-party services. We are not responsible for the accuracy, completeness, or reliability of such data.

8. Prohibited Conduct

You may not:

  • Use the Service for any illegal, fraudulent, or harmful purpose.
  • Violate any applicable laws, including those governing affiliate marketing, spam, data protection, or consumer rights.
  • Attempt to gain unauthorized access to the Service, other accounts, or our systems.
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
  • Use the Service to send unsolicited or unlawful emails, spam, or communications.
  • Use the Service to send spam, unsolicited commercial communications, or messages that violate applicable email marketing laws, including but not limited to the CAN-SPAM Act, GDPR, or other applicable regulations.
  • Fail to ensure that recipients have provided any required consent or that your communications comply with applicable marketing and electronic communications laws.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Resell, sublicense, or commercially exploit the Service without our prior written consent.
  • Use the Service in any way that could damage our reputation or that of our partners.
  • Use robots, scrapers, spiders, crawlers, or other automated means not provided by us to access, copy, extract, or aggregate data from the Service.

We may suspend or terminate your account if we reasonably believe you have violated these Terms.

9. Beta Features

From time to time we may offer features designated as "beta," "preview," or similar. These features are provided for testing and evaluation purposes and may be incomplete or contain errors. Beta features may be modified or discontinued at any time without notice.

10. Rate Limiting and Abuse Prevention

We reserve the right to impose technical limits on usage of the Service, including limits on automation frequency, API requests, or email sending, in order to maintain system stability and prevent abuse.

11. Intellectual Property

The Service, including its software, design, text, graphics, and other content (excluding User Content), is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription. You may not copy, modify, distribute, sell, or create derivative works from the Service without our prior written consent. "Aff Zero" and our logo are our trademarks.

12. User Content

You retain ownership of content you create, upload, or transmit through the Service ("User Content"). By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display your User Content solely to provide, operate, and improve the Service. You represent that you have all rights necessary to grant this license and that your User Content does not infringe any third-party rights. We are not responsible for User Content; you use the Service at your own risk.

13. Third-Party Services

The Service integrates with third-party platforms (e.g., affiliate networks, Google, Resend). Your use of those integrations is subject to their respective terms and privacy policies. We do not control and are not responsible for third-party services. We act as a conduit when you configure automations that interact with third-party APIs; you are responsible for ensuring your use complies with those platforms' terms.

When you connect third-party services to the Service (such as affiliate networks, tracking platforms, or Google services), you provide authentication credentials (e.g., API keys or OAuth permissions). You are responsible for ensuring you have the right to provide these credentials and authorize our access to the associated accounts.

14. Privacy & Cookies

Our collection and use of personal information, including cookies, is described in our Privacy Policy. By using the Service, you consent to our Privacy Policy. We use strictly necessary cookies for authentication and session management; you may manage your cookie preferences via your browser or the cookie banner we display on your first visit.

15. Usage Analytics

We may collect aggregated and anonymized usage statistics to improve the Service. Such information does not identify individual users.

16. AI-Powered Features

AI features (including the AI Analyze step, Generate with AI buttons, and the in-app chatbot) are subject to monthly usage limits based on your subscription plan. Higher plan tiers include higher AI call limits; upgrading your plan increases your monthly quota.

AI-generated content (emails, analysis, chatbot responses) is provided as-is. You are responsible for reviewing and verifying any AI output before acting on it.

AI features require sending data to third-party services (Google Gemini API). By using AI features, you consent to this data transfer under Google's terms.

We reserve the right to suspend AI access if usage is abnormal or abusive.

17. No Professional Advice

The Service is provided for informational and operational purposes only. We do not provide legal, financial, tax, or business advice. You are responsible for evaluating whether the Service is appropriate for your particular use case.

18. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

While we implement reasonable safeguards, we do not guarantee that data stored within the Service will not be lost, corrupted, or altered. You are responsible for maintaining your own backups of important data.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM (OR ONE HUNDRED SINGAPORE DOLLARS (SGD 100) IF YOU HAVE NOT PAID US). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

20. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or any applicable law; or (d) your violation of any third-party rights.

21. Termination

You may terminate your account at any time through the self-service option in Settings. We may suspend or terminate your access to the Service at any time if we reasonably believe your use of the Service poses a security risk, violates these Terms, or could cause harm to the Service, other users, or third parties. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive (including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law) will survive termination.

22. Force Majeure

We will not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including but not limited to internet outages, cloud infrastructure failures, power disruptions, natural disasters, labor disputes, governmental actions, or acts of war.

23. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within thirty (30) days, either party may submit the dispute to the exclusive jurisdiction of the courts of Singapore.

24. Additional Legal Terms

Relationship of documents: These Terms, our Privacy Policy, and any order or plan you accept in the app together govern your use of the Service. If there is a conflict between these Terms and the Privacy Policy regarding how we handle personal data, the Privacy Policy prevails. If there is a conflict regarding fees, subscription, or use of the Service, these Terms and any applicable order or plan prevail.

Third-party links: Our marketing site or documentation may link to third-party websites. We are not responsible for the content, privacy practices, or availability of those sites. You access them at your own risk.

Payment processors: Payments may be processed by third-party providers (e.g., card processors). Your use of their services is subject to their terms and policies. We are not liable for their acts or omissions.

Feedback: If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them to improve the Service without obligation to you.

Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in control as required by law.

Sanctions and export: You represent that you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive sanctions, and that you will not use the Service in violation of applicable export or sanctions laws.

25. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. If you have an account, we may also notify you by email. Your continued use of the Service after such changes constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service and may terminate your account.

26. General Provisions

These Terms constitute the entire agreement between you and us regarding the Service. If any provision is found to be unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right does not waive that right. You may not assign these Terms without our consent; we may assign these Terms without restriction.

27. Contact Us

If you have questions about these Terms, please contact us:

Excelia Ads Pte. Ltd.
77 High Street, #10-12B, High Street Plaza
Singapore 179433

You can also reach us through the app or visit our Contact page.